Will the Support at Home program change how you access services?

One of the most significant impacts of the Support at Home program will be changes to how older Australians access home care services. The government’s goal is to make it simpler, fairer, and more responsive to individual needs—but what does that actually mean for you?

Currently, access to home care services is managed through My Aged Care, where people undergo assessments and are allocated services based on package levels or CHSP funding. Under the new system, the process is set to change.

What will be different?

• More comprehensive assessments
  The new system will introduce a single assessment process to determine a person’s needs. Instead of being slotted into a predetermined care package, people will receive an assessment that identifies specific support needs, and funding will be allocated accordingly.
• More timely access to services
  One of the biggest complaints about the current system is the long wait times for Home Care Packages. The government has indicated that the new model will prioritise quicker access to necessary services, ensuring that people get the help they need sooner.
• A shift in who manages your services
  While Home Care Packages currently require a provider to manage your funds, the new system may allow for more direct client control over funding, giving people greater flexibility in choosing and paying for services. The exact details of this are still being developed, but it could mean a major shift in how care is coordinated.

What should you do now?

If you’re currently on a Home Care Package waitlist, it’s important to stay updated with these changes, as the way your care is allocated may shift. If you’re already receiving services through CHSP or a package, your current provider (like Lifecare Homecare) will be your best source of guidance on how these updates will affect you.

For more details on the changes and how they may impact you, visit our Support at Home Information and Updates page or get in touch with our team.